Send Device for Repair

If you are experiencing a problem with your TUNZE® product, we recommend that you first contact your specialist retailer. In many cases, assistance can be provided quickly and directly.

If it is necessary to send in the device, you can ship it directly to us.
Please follow the steps below:

1. Prepare the Device
Please clean and descale your device thoroughly before shipping.

2. Complete the Repair Form
Fill out the repair form completely and be sure to include it in the package.
→ Download Support Form

3. Warranty
If you are making a warranty claim, please include a copy of the proof of purchase (invoice).

4. Send the Device
TUNZE® AQUARIENTECHNIK GMBH
Seeshaupter Str. 68
82377 Penzberg
Germany

Note
In many cases, sending in the device is not necessary. For simple defects, we can quickly send you suitable spare parts or replacement components.

Support

📧 E-Mail: support@tunze.com
💬 Live-Chat: unten rechts auf der Website
📞 Telefon: +49 8856 901758150

Erreichbarkeit

🕒 Montag bis Donnerstag: 06:00 – 14:00 Uhr
🕒 Freitag: 06:00 – 12:00 Uhr